Terms of Service
Version v2.0-2026-08 · Last updated 12 August 2026
1. Agreement to these Terms
These Terms of Service ("Terms") govern your access to and use of Geret AI Connect (the "Service"), an AI customer-conversation platform operated by Geret AI Connect ("we", "us", "our"). By creating an account, connecting a channel, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service. Where you accept these Terms on behalf of a business, you confirm you are authorised to bind that business.
2. The Service
Geret AI Connect lets online sellers, networkers, service businesses, and other small businesses connect messaging channels (such as a Facebook Page and Messenger) so an AI assistant can answer customer messages, capture leads, store conversation history, and hand conversations to a human when needed. Features, limits, and integrations may change as the Service develops.
3. Eligibility and accounts
You must be at least 18 years old and legally able to enter into a contract. You must provide accurate account information and keep it current. You are responsible for safeguarding your login credentials and for all activity in your workspace, including activity by staff or agents you invite. Notify us immediately at support@geretaiconnect.com if you suspect unauthorised access.
4. Your responsibilities for customer data
You decide what business information and knowledge you upload and which channels you connect. In relation to your customers' personal data, you are the controller and we act as your processor. You are responsible for having a lawful basis to message your customers, for honouring opt-outs, for maintaining your own privacy notice, and for telling your customers that an AI assistant may reply to their messages. You must not upload sensitive personal data (for example health, financial account, or government identification data) into your knowledge base.
5. Acceptable use
Use the Service lawfully, honestly, and only for legitimate business communication with people who expect to hear from you. Keep the information you give the assistant accurate, and review conversations that require human judgement.
6. Prohibited activities
You must not: (a) send spam, bulk unsolicited messages, or messages that violate Meta's Platform Terms, Messenger Platform Policy, or any channel provider's rules; (b) use the Service for fraud, deceptive earnings claims, pyramid or chain schemes, or unlicensed financial, medical, or legal advice; (c) impersonate any person or business; (d) upload malware, or attempt to probe, scan, overload, or reverse engineer the Service; (e) attempt to access another business's workspace, conversations, or data; (f) resell or white-label the Service without our written permission; (g) use the Service to build a competing model or dataset; or (h) infringe intellectual property or privacy rights. We may suspend accounts that breach this section without prior notice.
7. AI limitations — no guaranteed outcomes
AI replies are generated automatically from the knowledge you provide and may be incomplete, outdated, or wrong. The Service is a communication tool, not professional advice, and we make no promise of any sales, income, leads, or business results. You remain responsible for every commitment made to your customers, including prices, availability, and delivery. Review and correct your knowledge base regularly, and use the human-handoff feature for anything sensitive or contractual.
8. Third-party integrations
The Service connects to third-party platforms such as Meta (Facebook and Messenger), AI model providers, hosting and database infrastructure, and video-meeting tools where you use webinar features. Your use of those platforms is governed by their own terms, and their availability, rate limits, and policy changes are outside our control. If a third party suspends or restricts your account or our access, related features may stop working.
9. Plans, free trial and payment
The Starter plan includes a 7-day free trial, limited to one trial per user and per connected Page. Pro and Business are paid plans with no free trial. Payment setup is being finalised: paid plans activate only after payment is confirmed, and you will not be charged automatically. When paid billing is enabled, fees are stated at checkout, are billed in advance for the stated period, and are non-refundable except where required by law. We may change pricing with reasonable prior notice.
10. Fair use and service availability
Usage is subject to plan limits, rate limits, and monthly AI request caps that protect the platform for everyone. The Service is provided on a commercially reasonable-effort basis. We do not guarantee uninterrupted or error-free operation, and maintenance, upgrades, third-party outages, or events beyond our control may cause downtime.
11. Intellectual property
We own the Service, including its software, design, branding, and documentation. You keep ownership of your business content, knowledge base, and customer conversations, and you grant us a limited licence to host, process, and transmit that content solely to operate and support the Service. You may not copy our branding or software or remove proprietary notices.
12. Suspension and termination
You may stop using the Service and request deletion of your workspace at any time. We may suspend or terminate access for non-payment, breach of these Terms, abuse, security risk, or where required by law or a channel provider. Suspension and administrative actions are recorded in our audit log. On termination we may delete your workspace data after a short grace period; export your data before you leave.
13. Disclaimers and limitation of liability
To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost leads, lost data, or business interruption. Our total aggregate liability for any claim is limited to the amounts you actually paid us for the Service in the three months before the event giving rise to the claim, or PHP 1,000 if you have paid nothing. Nothing in these Terms excludes liability that cannot be excluded by law.
14. Indemnity
You will indemnify and hold us harmless from claims, losses, and costs arising from your content, your messaging practices, your breach of these Terms, or your failure to meet your obligations to your customers or to a channel provider.
15. Changes to these Terms
We may update these Terms. Material changes will be announced in the app or by email, and the version and date shown on this page will change. Continuing to use the Service after an update means you accept the updated Terms. Current version: v2.0-2026-08.
16. Governing law and disputes
These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law rules. Disputes will be brought before the competent courts of the Republic of the Philippines. We encourage you to contact us first at support@geretaiconnect.com so we can try to resolve the issue informally.
17. Contact
Questions about these Terms: support@geretaiconnect.com. Operator: Geret AI Connect. Our registered business details are available on request by emailing support@geretaiconnect.com.